A FEW HELPFUL ANSWERS
Frequently asked questions
Where do you ship?
Free standard shipping to the contiguous 48 United States and Washington, DC. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days; delivery dates are estimates, not guarantees. Alaska, Hawaii, US territories, APO/FPO addresses, and PO Boxes are excluded.
When does handling begin?
The daily cutoff is 07:00 PM, fixed GMT−06:00 Central Standard Time (Chicago reference); it does not change for daylight saving time. Orders submitted before the cutoff on a business day begin their handling window that day. Orders submitted after the cutoff, on weekends, or on holidays begin on the next business day. Business days are Monday through Friday, excluding US federal holidays.
How do I care for my mug?
Hand wash with mild detergent and a soft sponge. Avoid soaking, abrasive cleaning, and sudden temperature changes. Do not use in a dishwasher, microwave, or oven. See the individual product for design-specific care.
Can I return my mug?
Request authorization within 30 days of delivery. Change-of-mind items must be unused, in original condition and packaging. Ship within 14 calendar days of authorization. Customer-paid returns go to France. See our Return & Refund Policy.
What if my mug arrives damaged or incorrect?
If an item is damaged, defective, or incorrect, contact us with your order number and details. Photos may help us assess the issue. Opening the package does not disqualify these claims. We cover return shipping when the issue is our error, damage, or a defect, and coordinate the appropriate resolution with you.
When will my refund arrive?
Approved refunds are returned to the original payment account within 10 calendar days. There is no restocking fee.
Which currency and shipping charges apply?
Prices are in USD. Standard shipping is free for all orders in our service area. Checkout tax is $0.00; this is not a claim that products are legally tax-exempt.
How can I ask about payment or an order?
Email [email protected] with your question and, if available, your order number. Never email card numbers or security codes.